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· Çelebi Ground Handling stations gladdened by awards
· Intensive interest in Çelebi's "get-acquainted" meeting in Budapest
· Çelebi Ground Handling's service quality receives international recognition
· First step onto the international stage: Çelebi Ground Handling at Budapest Airport
· Pegasus Airlines: Çelebi Ground Handling Malatya Station's newest customer
· 2006 Apron Safety Award goes to Çelebi Ground Handling
· Pope Benedict XVI served by Çelebi
· "On-Time Performance Award" goes to Çelebi Ground Handling Dalaman Station
· Çelebi Ground Handling at the special service of the handicapped and the elderly
· Çelebi hosts King Abdullah with its Platinum Service
· Çelebi launches its "Service with a Smile" project
· Latest innovations in Çelebi Ground Handling cleaning services
Çelebi Ground Handling stations gladdened by awards
Çelebi Ground Handling Dalaman Station, the recipient of awards for the services it gives to Thomson Fly, one of the UK's biggest charter airline companies, received that company's awards in the "Revenue" category in September and in the "On Time Performance" category in October.
A similar joy was experienced by the Çelebi Ground Handling Bodrum Station, which received Thomson Fly's "Customer Service" award in September.
Congratulating each other on the success of these awards, the managers of both stations pointed out that the successes are the outcome of Çelebi personnel's principled and dedicated efforts and they expressed their appreciation and thanks to the stations' employees.
Intensive interest in Çelebi's "get-acquainted" meeting in Budapest
At a personnel "get-acquainted" meeting held at Çelebi Ground Handling Hungary, Çelebi spokesmen told the Company's personnel that ÇGH felt great pleasure for having brought the Budapest Airport's ground handling services company, namely the Budapest Airport Handling under the Çelebi umbrella, and they welcomed them all as new members of the Çelebi family.
An audiovisual presentation made at the meeting introduced the Çelebi Group and provided information about the Group's mission, human resources policies, and employee-focus as well as about the Group's future plans in Budapest. Speaking at the meeting, which attracted considerable interest, Mr. Can Çelebioğlu talked about the Company's strategies and national and international objectives while also underscoring the importance of employees and teamwork.
Emphasizing that Çelebi had become an even stronger family with the addition of its new members, it was pointed out that foremost among the reasons why Çelebi enjoyed such a strong and special position throughout Turkey was the fact that ÇGH stations served flights at airports through which 90% of the country's civil aviation traffic and 99% of passenger traffic flow, and that for ÇGH the highest priority is the Çelebi employees, for they are the ones who ensure that the first step of every safe flight is taken on the ground.
Çelebi Ground Handling's service quality receives international recognition
To ensure the continued validity of the ISO 9001-2000 Quality Management System Certification to which it became entitled at six of its stations in 2003, Çelebi Ground Handling is to undergo a "Certification Renewal Audit" once every three years. Last audit took place at ÇGH headquarter units and at the stations on 17-28 July 2006. As a result of this audit, the ISO 9001:2002 Certification granted for those six stations was extended to encompass all units, thus officially certifying that Çelebi Ground Handling service quality is now fully operational at all of its stations.
Çelebi Ground Handling's stations (Adana, Ankara, Antalya, Bodrum, Çorlu, Dalaman, Diyarbakır, Erzurum, Gaziantep, İstanbul, İzmir, Kars, Kayseri, Malatya, Mardin, Samsun, Trabzon, and Van) are now providing services that fully complies with ISO 9001-2000 Quality Management System Certification.
At the press conference at which he announced the certification, Çelebi Ground Handling's Chief Executive Officer Samim Aydın also touched upon the historical importance of quality control and cited an excerpt from the Code of Hammurabi (1760 BCE): "If a builder builds a house and… the house falls in, killing the owner, the builder will be killed."
Noting that institutional quality is a product of the individual quality of the people working for it, Aydın said that generally held opinion about Çelebi is that it is a company, which embraces the logic of superior quality from the standpoint both of its employees and of its overall outlook. Speaking on the same occasion, Vice Chairperson Canan Çelebioğlu Tokgöz, said that Çelebi Ground Handling's being awarded its ISO 9001-2000 Certification was the result of all of the Company's employees identifying with the concept of total quality. She also noted that in addition to this certification, Çelebi Ground Handling had also received the Ramp Security Award at the Ground Handling International Conference held in Monte Carlo in November. Adding that this was also a source of great happiness to the Company, she said 'These awards were the fruit of the efforts made and of the carefulness exercised in order to achieve perfection in service' and that 'They showed that the Company stood on the summit in this respect'.
First step onto the international stage:
Çelebi Ground Handling launches ground handling services at Budapest Airport
Çelebi Holding and Celebi Tanacsado Kft -Çelebi Ground Handling's joint venture in Hungary, have together purchased a 100% stake in Budapest Airport Handling Kft (BA Handling), the company providing ground handling services at Budapest Ferihegy International Airport. After the acquisition, the company's name was changed to Çelebi Ground Handling Hungary (Çelebi GH Hungary). The company employs a total of 608 people, of which 110 are subcontractor personnel. Thanks to the Çelebi Group's strong customer relations, Çelebi GH Hungary is now poised to add other international airlines, which are not currently being served by it, to its own customer portfolio. A first step was taken in this direction with the addition of Lufthansa Airlines as of the beginning of 2007. With this development, Çelebi GH Hungary's market share at the airport reached to 65% (from 53%)of the market not controlled by Malev Airlines, the Hungarian national carrier. In addition to customer synergies, Çelebi GH Hungary will also have the immediate and important benefit of the Çelebi Group's IT and operational know-how support and pooled procurements synergies. The company will continue to build on its successful performance in the past, taking it even further. After all of the shares in Budapest Airport Handling were transferred to Çelebi GH Hungary, a "Letter of Undertaking Service Quality" was signed at a ceremony held in Budapest on December 6th 2006. The ceremony, during which Çelebi Holding Chairman Can Çelebioğlu and Budapest Ferihegy International Airport Director of Subsidiary Companies and Route Development David Newman signed the pledge, was attended by representatives from 33 media organizations: 18 from Turkey and 15 from Hungary along with distinguished representatives of the Hungarian civil aviation.
Pegasus Airlines: Çelebi Ground Handling Malatya Station's newest customer
The Çelebi Ground Handling Malatya Station began serving Pegasus Airlines on 1 December 2006. At the first Pegasus flight landing, ÇGH Malatya team greeted the members of the flight crew with flowers as the crew members disembarked.
2006 Apron Safety Award goes to Çelebi Ground Handling
The 8th Ground Handling International Conference was held in Monte Carlo on 27-28 November. At the Conference, Çelebi Ground Handling was the recipient of the "Ramp Safety" Award in the Middle East-Africa region. A Çelebi foreman loader noticed that a fuel tanker serving one of the aircraft being serviced by Çelebi Ground Handling had encroached upon the neighboring parking position because it had incorrectly drawn up alongside. The foreman stopped the tanker with hand-signaled warnings and prevented a potential disaster that might have resulted if the tanker and the aircraft wing had collided. This act was regarded and rewarded as an exemplary instance of apron safety. The award, which was presented to Çelebi Ground Handling CEO Samim Aydın at Monte Carlo, was later turned over to the head manager of the Antalya Station, Taner Sarı. The theme of this year's GHI Conference was "Product and Price: too hard to handle?". In the course of two days, a wide variety of subjects were taken up such as budget-priced carriers and the impact that they have on traditional airlines, efforts to reduce ground handling services costs, and online reservations. Çelebi Ground Handling was a "gold" sponsor of the Conference, which was attended by representatives from airlines, ground handling services companies, and other important members of the aviation industry. Çelebi will also be sponsoring the 9th convention, which is to take place in Marrakech in 2007.
Pope Benedict XVI served by Çelebi
On the official visit of Pope Benedict XVI to Ankara as a guest of President Ahmet Necdet Sezer, Çelebi Ground Handling's Ankara Station served the Pope. The private Alitalia Airlines' aircraft carrying the Pope landed at Ankara Esenboğa Airport under conditions of maximum security. Disembarking on one of Çelebi's ramp, Pope Benedict was greeted by the Prime Minister Recep Tayyip Erdoğan along with the Ministry of State Beşir Atalay, Minister of National Defense Vecdi Gönül, Ankara Governor Kemal Önal, Ankara Metropolitan Municipality Mayor Melih Gökçek, and the Vatican's Ankara Ambassador Antonio Luicibello.
"On-Time Performance Award" goes to Çelebi Ground Handling Dalaman Station
Thomson Fly, one of the UK's biggest charter airlines, made an average of 17 flights a week through the Çelebi Dalaman Station for a total of 433 flights during the entire season. Noting that the new Dalaman International Terminal opened on 1 July 2006 and the process of adapting to the new terminal's system coincided with the start of the season's heaviest traffic, Çelebi Ground Handling Dalaman Station head manager Battal Çoban said that Çelebi Ground Handling employees were nevertheless the recipients of Thomson Fly's "On Time Performance Award" thanks entirely to their dedicated, committed, and teamwork efforts. Mr. Çoban also said that all of the operating difficulties arising from the fact that the terminal was brand-new were successfully overcome with the support of the terminal's management. Battal Çoban mentioned that he was very happy with the levels of service quality that Çelebi Ground Handling had been able to provide. He concluded by extending his appreciation and thanks to all of the employees of the ÇGH Dalaman Station.
Çelebi Ground Handling at the special service of the handicapped and the elderly
Serving nearly 300 airlines at airports all over Turkey, Çelebi Ground Handling provided arrival and departure transfer services to about 20,000 physically handicapped and elderly passengers at the İstanbul Atatürk Airport last year. Çelebi has developed a solution-focused training project aimed at providing such passengers with even better service. Outsourcing training services so that its personnel will be able to come up with effective solutions for the problems that such passengers experience during aircraft transfers and will be of better service to them, Çelebi Ground Handling, together with the Darüşşafaka Foundation, prepared the "Handicapped Passenger Services Training" program that began in November 2006. The Program was attended by 70 Çelebi employees, who deal directly with passengers who are either handicapped or have similar problems in the provision of transfer services before and after flight. All 70 employees received their certification. Representatives of the Turkish and foreign airlines that Çelebi Ground Handling serves were also invited to sit in on training sessions and familiarize themselves with the program's contents.
Çelebi hosts King Abdullah with its Platinum Service
King Abdullah of Saudi Arabia, who visited Turkey accompanied by a retinue aboard 5 VIP aircraft on 9-12 August, was served by Çelebi Ground Handling and Çe-Tur Çelebi Tourism. After completing his contacts in Ankara, King Abdullah's fleet was serviced first by the ÇGH Ankara Station at Esenboğa Airport. Çelebi personnel displayed traditional Çelebi quality with their successful performance and sent the King on his way to İstanbul. Operations in İstanbul for the aircraft carrying King Abdullah and his retinue were similarly handled by the ÇGH ATA station. Making their preparations well in advance, the Çelebi team completed all operations on time and without a hitch. Arriving in İstanbul, King Abdullah was one of the first to enjoy the privileges of Çelebi's newly-launched Platinum Service. His aircraft, upon landing at Atatürk International Airport was greeted by Çe-Tur VIP vehicles at the apron while Platinum Service personnel efficiently and successfully saw to all of the countless details involved in the King's arrival and departure. In a letter of thanks sent to ÇGH CEO Samim Aydın after the Saudi delegation's departure, Saudia Airlines Manager Yousef M. Tunkal expressed his appreciation for the superior service that had been provided.
Çelebi launches its "Service with a Smile" project
As a result of analysis of data obtained from such sources as routine in-house inspections and customer feedback, Çelebi's "Service with a Smile" Project was launched on a test-run basis at the İstanbul and Antalya Stations on August 15th. "Service with a Smile", a project proposed by the İstanbul Station Passenger Services Department with the support of all other stations, is based on "seven basic principles" that have been identified concerning the high-quality service that Çelebi seeks to provide.
The primary goal of the project is to adopt a participatory and positive attitude in matters involving individuals' private and business lives, and to encourage Çelebi personnel to provide high-quality personalized service while rewarding them for doing so. In addition to İstanbul and Antalya, the project also encompasses the Adana, Ankara, Bodrum, Dalaman, İzmir, and Trabzon Stations as well. Its coverage will be extended to include all stations in the coming season. The principles of the "Service with a Smile" project, whose point of departure is the message "Everything begins with you!", were formulated taking into account the great contribution that first impressions make about a company's image and the important responsibilities that are involved in this. In this view, the way that all Passenger Services employees who have confidence in themselves and personally identify with the quality of the service they provide is the showcase of overall Çelebi Ground Handling service quality.
Latest innovations in Çelebi Ground Handling cleaning services
As of August, Çelebi Ground Handling introduced a number of important innovations in its cleaning services. Cleaning materials and equipment that are safe from the standpoints of environmental and worker health, and that are recognized by aircraft manufacturers were identified and standardized in all Celebi stations. As the source of all the materials and equipment to be used in aircraft cleaning, the firm of Euro Chem was chosen. This company possesses all the certification that is required of suppliers in line with regulations and aircraft manufacturers recommendations such as Ministry of Health production licenses and production competency licenses from the Turkish Standards Institute. ZI Chemicals' Zi 400 aircraft cleaning compound is completely non-toxic and non-hazardous, and can be used safely on all aircraft surfaces other than in cabin toilets. Compound dispensers installed in nine ÇGH stations the supplier automatically dilute the mixture while in the remaining stations, the compound is stored in opaque drums and manually diluted with the use of measuring equipment. An important feature of the cleaning fluids used in aviation is that they be non-corrosive. Zi 400 has not only proven itself in the industry but has the added advantage of preventing corrosion as well. Zi 400 is approved by Boeing, Douglas & AMS, and Airbus for use in the cleaning of all aircraft interior and exterior surfaces other than cabin toilets and can also be used safely on ground support equipment as well. Cleaning crew personnel have been given training in the technical features of Zi 400 and in its use, which is now standardized in all Çelebi Ground Handling stations.
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