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Çelebi Ground Handling has differentiated with its perception of service quality in ground services, which is of great importance at a sector like aviation, which requires utmost security for the planes, passengers and load. Also an important issue is that the highest quality services have to be provided continuously. Starting from its inception, all along the way during its 48 years of history Çelebi Ground Handling has always been known with providing the fastest and most efficient services available with the most advanced technical equipment.
Qualified Staff means Quality Service
Quality of the labor force is one of the most valuable assets of Çelebi Ground Handling. The basis of our HR policy can be summarized as putting the correct employee at the correct position, to sustain highest efficiency and providing advanced training tools for the staff to improve their capabilities. This fundamental approach increases the productivity at Çelebi Ground Handling and helps develop the "Çelebi Spirit" shared by all employees.
Customer Satisfaction is our First Priority
Having adopted the "customer oriented service" concept, Çelebi Ground Handling has set its primary principle as providing the best service in all circumstances. The first priority of Çelebi Ground Handling is ensuring unconditional customer satisfaction and being where the customer is.
Our 48 years of experience illuminates our path
Çelebi Ground Handling has an experience on ground services since 1958. It is one of the biggest companies in Europe with its staff, technical equipment and the knowledge it has developed through this time.
We are cooperating with AVIANCE for improving the service standards
Çelebi Ground Handling is a founding member of the international consortium AVIANCE, formed by prominent ground handling companies operating in 6 countries. The aim is developing the international service standards as well as improving the service quality.
We are operating in conformity with the internationally reputable quality control system
Çelebi Ground Handling established a quality management system covering all the departments of the Company. In 2003, the Company was certified with the TÜV-Rheinland ISO9001: 2000, having a world wide accreditation.
Since the year 2000, Çelebi adopted the AHS 1000 service quality measurement system that is commonly preferred in the civil aviation world. AHS 1000 is a system determining the measurable quality criteria and reporting. Moreover, in 2004 Çelebi Ground Handling was qualified for the IATA AHM804 Certificate at six major stations. This certificate has a world wide reputation, and is the proof of the existence and the effectiveness of a system measuring service quality and reporting.
We utilise modern technical equipment
We are working with the latest equipment available, in order to provide the most reliable service to cargo planes as well as passenger and military planes. Our technical equipment is maintained with care, and our machinery garage is continuously being improved and renewed according to technological advances.
One of our strengths: Information Technologies
Çelebi Ground Handling is following the latest developments in IT, and renewing its infrastructure in accordance. SAP modules, one of the most developed software are being used in Çelebi Ground Handling. The check-in procedures at the İstanbul station are done electronically, like many important airports in the world. This system will become more widespread as the airport authorities provide the necessary infrastructure.
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